Eyeglasses Online - Quality Prescription Glasses for all Australians

 

 

 

 

 

Frequently Asked Questions

 

 
Top Why you should buy from EyeGlassesOnline ? 
Commitment, Price, Quality and Technology.

We want your business - Now and Forever:


To ensure that we become your prescription glasses supplier we must provide you with the best quality glasses at the best possible price with the best possible service and backup, or simply put, you will not buy from us again.

So, when we say that we want your business Now and Forever we know we will have to earn it.


Price :

We offer the lowest possible wholesale price to all Australians! As you possibly already know prices of the retail eyewear is exorbitantly high.

You can buy multiple pairs of eyeglasses in EyeGlassesOnline for the same price as one pair of eyeglasses from your local optical shop.

A pair of single focus reading or distance glasses cost around $150+ from the retail outlets. We offer a the same quality, professionally manufactured spectacles at $ 55.00 (apples for apples)!

Please check the price of Multi Focal (Progressive) glasses at your local retail outlet and then compare the EyeGlassesOnline of just $ 129.95 for the same quality product.

High quality :

23 years manufacturing experience allows us to offer all customers a really low price while maintaining the highest quality products from our Hong Kong Manufacturing Plant.

EyeGlassesOnline Lenses include for no extra cost ! *

  • - Anti-Reflective coating
    - UV protection coating
    - Anti-Scratch Hard Coating
    - Colorful , Stylish Glasses Hard Case
    - Quality Cleaning Cloth
    - Professional customer service
    - Free lens customizing of rimless glasses

  • Quality Inspection Each pair of EyeGlassesOnline glasses is inspected by our Optometrists to ensure the accuracy of the prescription and proper alignment of the frame. 

  • New Technology : We have the latest technology in lens cutting to ensure durability and quick turnaround; Other new technology products include Computer glasses and our featured durable bendable alloy frames, just to name a few.
*polycarbonate lenses cannot be treated with coatings mentioned
Top What information is required by EyeGlassesOnline?

 

All you need to purchase quality prescription spectacles from EyeGlassesOnline at our low low prices is your prescription.

For help with the Prescription Form Click here .... It is a big Picture and may take a while to load.

If you have your prescription please continue and save a small fortune on our professionally made frames and lenses.

With your prescription or 'Rx form ' from your optometrist just choose your frames and fill in the blanks in the order form and we will customize your eyeglasses to your prescription .

Top I don't have a prescription - what can I do ?


If you do not have your prescription - "Please" - feel free to phone the last optometrist you had your eyes tested with and ask them to send (or fax) your prescription to you.

Remember, you have paid the optometrist to check your eyes and write the prescription. The
optometrist must - by law - provide you with a clear and readable copy of your prescription (Rx form).


Think of your Optometrist as the Doctor and the store in which they work as the Chemist.
You do not have to use the chemist store inside the doctors surgery to fill the script.

Feel guilty about asking ? Remember that typically you will pay 5 to 10 times more through a retail outlet than through EyeGlassesOnline for the same glasses so don't get caught by slick sales talk.


Need a new prescription ?

Simply visit your optometrist for a normal checkup ..one eye test per year is covered by MediCare.

Ask for your prescription
! The fact that there is a law that ensures you must be given a copy on demand must tell you something !

NOTE : Ask them to include your pupillary distance (or PD) on your prescription (but if they do not that is not a problem... see the section below on PD).

DO NOT GET TALKED INTO BUYING THERE AND THEN.... you WILL pay through the nose !

 

Top PD - Pupillary Distance

Pupilliary Distance

The PD or pupillary distance is the distance between the centre of the pupils of each eye.

If you have trouble measuring this distance please get a family member to help.

The PD is important to us to ensure your glasses are aligned properly when we make them for you.

The average pupillary distance is :

Male - 63 mm
Female - 61 mm


My PD (Pupillary Distance is marked on my script as (example) Right 31 Left 32.5 (or similar) ?

This method is sometimes used by optometrists and it is the measurement from the centre of your pupil to the centre of the bridge of your nose, for both eyes.

Another Method is (example) 63 / 63.5. This simply means your PD is 63 mm for DISTANCE viewing and 63.5 for NEAR viewing.

BUT do not worry ..... EyeGlassesOnline has 4 registered optometrists available to evaluate all variations so please enter a figure where the program requires it and in the comments section at the end of the order please enter these two readings separately.

Top Ask EyeGlassesOnline


You are very welcome to send your script to EyeGlassesOnline and have our professionals advise how to fill in the information required to purchase your glasses from EyeGlassesOnline.

Please be aware that all orders must be placed through the web site and we do not process orders sent to us by fax or uploads.
Sorry, we definitely do not offer advice on the type of lenses you require or what is suitable, or not, to an individual person.

You can Fax your Script to (08) 95357205 OR email your script to uploads@EyeGlassesOnline.com.au OR the easiest way is to Click here and upload your script directly to us.

Top Prescription Sunglasses


(If you are seeking transitional lenses [click here] )

Just choose a tint colour Virtually all of our lenses (except polycarbonate) can be tinted to make them into Presceiption sunglasses.

There 100s of different colour to choose from in a solid (flat) tint or in a Gradient Tint

Tinting your glasses is very cheap with flat tint flat tinted lensonly $ 12.00 and Gradient Tinting graduated tinting $ 15.00 extra.

The 3 grades of tints are 15%(very light) 45% and 80%(very dark)

Top How long do I need to wait for my glasses ?

Generally no longer than you would wait for a local supplier and perhaps a little quicker because we forward straight to your address and do not make you come back into the store to collect your glasses.

Please be aware that the average delivery time is 14 days but can be greater at some times of the year and baring postal delays (which can happen).


There are 3 stages to complete your order . Some options may require longer :

Stage 1 Order received and reviewed by our Optometrists 5 to 48 hours
Stage 2 Lens crafting , mounting and eyeglasses packaging 5 to 8 days
Stage 3 Shipping by registered mail 7 to10 days
Lens Complexity Manufacturing time can vary with the complexity of the lens requirement
Glasses are normally reviewed, made and delivered to most places in Australia from 11 to 21 days

Top What Payment options are there ?  

You can make payment in either Bank Transfer, Credit Card ( ) or PayPal Account.

EyeGlassesOnline prefers to use PayPal because it offers 100% security to our customers and charges our customers nothing to use the service.

If you do not have a Credit Card you can make payment with the Bank Transfer system. In this case we will start production of your glasses as soon as the transfer is confirmed by our bank.

If you prefer to pay by cheque or other method please contact us and we will work together to get your glasses to you.


Top What can I do if the glasses have any problem ?

Each pair of EyeGlassesOnline glasses is inspected by one of our four Registered Optometrists
to ensure the accuracy of the prescription and proper alignment of the frame. 

We assume accurate prescription information from you when you fill out the order form .

However, if you find that the prescription discomforts you,  please check with your optometrists to verify your prescription.

If you feel that your glasses needs adjustments, most local optical shops provide free adjustments on glasses. 
Top Your Guarantee of quality !


Because we are so confident with the quality of our spectacles and the quality of the workmanship in our products we offer a full workmanship guarantee for 30 days from the shipping date.

If you find that we have made your glasses with the wrong prescription or there is a fault with the manufacture within 30 days, we will replace your glasses free of charge.

To verify if there is a prescription mistake made by us. Take your glasses to your nearest optical store . They will be glad to help you verify your glasses' prescription .

However, please make sure that the prescription error is not from data input when filling out the order form. In that case, NO lens replacements will be provided .

Breakage and scratches. Because of the nature of the product we do not warrant against any kind for breakage or scratching to the lens or the frames.

Please be aware that EyeGlassesOnline is not responsible for the shipping fee of your glasses

Please read this in conjunction with the Terms and Conditions of the EyeGlassesOnline site

Top What if I need my glasses urgently ?

The cost of this service is often more than the price of the glasses themselves and as such we do not promote this option at all.

Our Priority Service is a premium service which allow our customers get their glasses within a week if humanly possible. This service include the followings :

1) Priority glasses crafting . This involves stopping the production line to have your lenses crafted as a priority which results is no waiting time. This will shorten the crafting period from original (max) 10 days to 3 days.

2) As soon as the glasses are finished , we'll ship the package via 'Speedpost' which will reduce the delivery time from 8-10 days to 1-3 days .

Unfortunately the price of our first priority service is $185.00 on top of your glasses. If you really need to use this service please contact us directly.

Top Health Insurance rebates

If you are relying on a rebate from your health insurer Please check with them before ordering.

These are just some of the Major Health funds to recognise EyeGlassesOnline as a registered optical provider.

Medibank Private 9296111A
HBA 9296111A
Mutual Community 9296111A
GMHBA 9296111A
NIB 10052274
AHM 002188PD


Please check with your Health Insurance Fund for their requirement
but while some are still in the dark ages with regard to internet purchasing many progressive health funds will honor claims for spectacles purchased over the internet through Australian businesses.

Please note that we do not support or endorse HBF Health Fund

Top I Only need new lenses !

We are unable to offer this service. We have found over the years that this is fraught with problems and our glasses are so cheap and of such good quality that it is most times easier and better to purchase new glasses

Top Designer Brand Named Glasses !

We get many requests for special makes of different types of designer "brand" name glasses.
EyeGlassesOnline glasses are high quality designer glasses at a realistic price for all to afford.
We do not supply what we consider to be overpriced "Brand Named" glasses.

Top Any Questions ?

Should you have any questions at all that you would like answered please do not hesitate to contact us as we are keen to be of assistance if we can.

Click here to ask a question


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